How should the nursing supervisor respond to the UAP's comment about the confused resident?

The appropriate response emphasizes the importance of treating all individuals with respect and dignity, particularly in a healthcare setting. By acknowledging that disrespectful behavior is unacceptable, the nursing supervisor reinforces the standard that all staff members must treat residents with compassion, regardless of their mental state or behavior. This approach promotes a positive environment of care and encourages appropriate interactions among staff and residents.

Acknowledging frustration is essential in healthcare, but the selected response reinforces the fundamental principle that empathy and kindness should guide every interaction. It helps to establish clear expectations for professional behavior, highlighting that even in challenging situations, a respectful attitude is crucial in providing quality care to residents, fostering a culture of respect and teamwork among staff members.